SHIPPING
Shipping time depend on the delivery address and shipping option you choose.
RETURN
In accordance with the universal retail policy for special occasion items, all sales are considered FINAL. However, we understand that online customers are purchasing under somewhat blind conditions. Thereby, we allow returns for exchanges and store credits (for future use without expiration date) as follows.
For exchange or store credit, less shipping cost:
1. A return authorization number (RMA#) should be obtained via e-mail to service@adag.com.au
2. Write the RMA# on outside of the package as well as on the enclosed packing slip with a note for the exchange/credit.
3. Return with the receipt within 3 days of the receipt/delivery of the merchandise.
Please note that any problems with the merchandise or order must be reported immediately, and returns must be postmarked within the time limit as stated above.
All merchandise must be returned in its ORIGINAL CONDITION, with the original tag, in its ORIGINAL PACKAGING. It is very important that the return items arrive in new, resalable condition, in original packaging to ensure full credit. The company reserves the right to refuse or impose 25-75% restocking fees on all unauthorized, late, damaged, and/or items missing labels. Returns sent after the allowed period of time will be shipped back to the customer, and all costs incurred in returning the item will be charged to the customer.
No returns are allowed for wholesale orders, special orders, socks, and accessory items.
All returns must be shipped to:
ADA G
117A Kippax Street
Surry Hills
NSW 2010
Customer satisfaction is important to us. If you have any questions regarding our policy or have special circumstances, please contact us via service@ADAG.com.au before placing the order.
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